Privacy & Cookie Policy

At Kaskade Jewelry Website, we are committed to protecting your personal data and ensuring a secure shopping experience. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit and purchase from our website.

1. Information We Collect

• Contact & Identity Data: Full name, billing address, shipping address, email address, and phone number.
• Transaction & Customization Data: Details about products purchased, order history, ring sizes, custom engraving details, and high-value identity verification documents (when required for fraud prevention).
• Payment Data: Payment transactions are processed securely via third-party PCI-DSS compliant payment gateways (including Credit Card processors, Alipay, WeChat Pay, and FPS). We do NOT store or have access to your full payment card details or bank credentials.

2. How We Use Your Information

• Order Fulfillment: To process transactions, craft Made-To-Order pieces (5–7 business days timeline), issue GIA/IGI certificates, and deliver packages requiring adult signatures.
• Security & Fraud Prevention: To verify high-value orders and protect against unauthorized or fraudulent transactions.
• Customer Support: To communicate order status, shipping updates, and handle return/exchange requests.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third parties to operate our business, including:

• Insured Couriers: Express carriers (e.g., DHL, FedEx, SF Express) for delivering your jewelry.
• Payment Gateways: Third-party payment service providers to authorize transactions and handle chargeback disputes.
• Infrastructure Providers: Cloud hosting and infrastructure services supporting our Magento platform.

4. Magento Cookie Policy

• Essential Magento Cookies: Our website uses strictly necessary cookies required for platform operation, including shopping cart maintenance, user login sessions, and CSRF security token protection.
• Analytics & Performance Cookies: We use third-party analytics tools (e.g., Google Analytics) to collect anonymous data on site performance and user browsing behavior to optimize our store experience.
• Cookie Management: You may control or disable cookies via your browser settings. However, disabling essential cookies may impact your ability to place an order on our store.

5. Contact & Data Rights

You have the right to access, correct, or request the deletion of your personal data held by us. For any privacy requests, please contact:

• Email: info@kaskade.jewelry
• Company Name: Kaskade Jewelry Co. Ltd.